Somersfield Academy's  Star eLearning 

IT Support Services is responsible for the school's digital resources.  This includes the installation, maintenance, technical professional development and support of the school's computing systems, networks and data communications technologies, including hardware and software. The IT Support Services team designs, deploys and supports the school's security cameras.

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The Help Desk team provides centralized phone and email help for technical support.  All problems that require  support are entered into a tracking database and assigned to the appropriate group for resolution. Once support tickets are entered into the database, they remain on an open call list until completed. 

 

The Help Desk coordinates all technology processes and procedures with local support vendors, and is also responsible for administering the school's inventory. 

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The IT Support teams will be available to support teachers, students and parents.  

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●Teachers:​  Urgent matters can be done by creating a ticket by sending an email to help@somersfield.bm 

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●Students/Parents:​ Students and parents with  technology issues can create a help ticket by sending an email to ​help@somersfield.bm or creating a ticket at somersfieldhelpdesk.com

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Mr. Anthony Outerbridge, IT Director

email:   aouterbridge@somersfield.bm

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